Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Youth Program Manager will lead the Youth and Young Adult Work Experience (YYAWEx) Program which connects individuals between the ages of 16-24 to paid work experiences that improve their career opportunities and concurrently support economic growth throughout Pierce County. The Youth Program Manager will also lead the LifeLaunch GO Program, which connects young adults who have been involved with the justice system to access work opportunities. This person will lead program development, provide financial oversight, staff supervision, and create systems and procedures to meet contract requirements.

• This is not a remote work opportunity.

**This is a grant-funded position, funded through July 20, 2026

Salary: $29.19 - $31.73 per hour

Essential Duties and Responsibilities: The Youth Program Manager responsibilities include the following and other duties as assigned:

• Work collaboratively with all Goodwill departments to ensure programs are aligned with Goodwill's mission and values, relevant, inclusive, and navigable for the youth and the young adults it serves.
• Support the creation of the YYAWEx program and expectations for staff, building an internal culture of collaboration and alignment with other GORR Workforce Development programs.
• Oversee all aspects of YYAWex and LifeLaunch: GO service delivery, including onboarding of students and young adults, eligibility confirmation and enrollment, coaching and case management, support services and referrals, internship support, business engagement, documentation, tracking and reporting.
• Create systems and procedures that meet contract requirements for YYAWEX and LifeLaunch GO.
• Work closely with Director of Community Support Services, Workforce Development, and Goodwill Industries International to assure contract outcomes and compliance.
• Provide financial oversight, including forecasting and monitoring of budgets; ensuring on time submission of financial documents and verifying spending is aligned with program goals.
• Engage youth in providing feedback, guidance and input on program planning and execution.
• Maintain relationships with Workforce Central and Goodwill Industries International via regular communication, required contract meetings and quality assurance reviews.
• Ensure relevant data is entered into management information systems including but not limited to CaseWorthy, Grantee Performance Management System (GPMS), GORR CRM systems, and Monday.
• Support staff in professional development

Qualifications/Basic Job Requirements:

• Bachelor's degree in Social Services or three years experience in related field
• Experience with data tracking and reporting using CaseWorthy, Monday, or other CRM systems
• Experience working with youth and/or young adults with a commitment to helping them succeed
• Demonstrated ability to manage staff and/or direct reports
• Strong communication and presentation skills
• Prior experience working in a non-profit environment and managing grants (desirable)
• Prior experience with alternative education models (desirable)
• Prior experience with budget management
• Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Cultural Competency: Ability to work in a diverse organization. Ability to work on a team and willingness to roll up one's sleeves to get the job done.

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of contract management, community collaborations, and engaging participants to measurable success.

Certificates, Licenses, Registrations: A valid Washington State driver's license, acceptable driving record, and proof of insurance are required.

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.